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20:20 Customer Experience Financial Services
The 20:20 Customer Experience: Financial Services conference brings together over 150 senior delegates from banks, insurers, life assurance and more. Discuss fresh strategies for putting the customer at the heart of their business and creating positive, lasting customer relationships with a senior audience at this leading event.
As increasing political, public, and regulatory scrutiny highlights the importance of customer experience, financial service providers face tough challenges of adaptation and improvement. Join the discussion on topics from customer insight to social media and learn from those leading the way in building trust in their brand, offering appealing digital services, and transforming their customer culture.
Why should you attend?
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Over 160 customer experience advocates from the UK’s leading banks and insurers were present in 2014, discussing.
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