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Home » 9th March 2016 – Marketforce 20:20 Customer Experience: Financial Services

March 9 2016

9th March 2016 – Marketforce 20:20 Customer Experience: Financial Services

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Join us in March for 20:20 Customer Experience: Financial Services, the premier customer experience conference that brings together over 150 professionals from banking, insurance, life assurance and more.

Featuring industry-leading speakers addressing challenges such as constructing a robust and rewarding multi-channel strategy, exploiting customer insights to provide a personalised experience, and engaging employees in the pursuit of great customer journeys, this event is a must-attend for everyone seeking to gain and retain customers in an evolving financial services sector.

Key reasons to attend in 2016:

Gain a board-level perspective from customer experience leaders
Explore how insight and analytics can be exploited to improve the customer journey
Discuss the obstacles and opportunities in building a true omnichannel service
Gain insights into how you can orient your operations and processes around the customer’s demands.
Discuss how to improve loyalty through customer feedback and engagement
Learn how advancing technology and new challengers will transform customer expectations
Take advantage of unparalleled networking opportunities with fellow professionals from across the financial services sector.