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Support services provider MorganAsh is urging financial services firms to strengthen how they evidence outcomes for vulnerable customers, as regulatory scrutiny of Consumer Duty board reports intensifies ahead of July’s reporting deadline.

Support services provider MorganAsh warns of the increasing risk of AI-enabled customer vulnerability fraud, calling on firms to strengthen processes and move beyond reactive approaches to identifying and managing customer vulnerability.

Customer vulnerability specialists MorganAsh have welcomed a joint statement from the FCA and the Information Commissioner’s Office (ICO) reiterating that data protection rules do not prevent firms from collecting, recording and sharing customer vulnerability data.

PayPlan, a leading UK provider of debt advice and support, has announced successful results from its partnership with support services provider MorganAsh – with the adoption of the MorganAsh Resilience System (MARS) delivering improvements in identifying and supporting vulnerable customers – and generating deeper management information.

Match the Cash Limited t/a Guarantor My Loan & Share My Loan – a peer-to-peer lender of loans to consumers, has launched a new product after adopting the MorganAsh customer vulnerability software, MARS (MorganAsh Resilience System).

MorganAsh has embedded the Inbest benefits calculator directly within the MorganAsh Resilience System (MARS), to […]

A recent report by Swiss Re “Life Cover Payouts – under the microscope” revealed some […]