About Smarsh

New research from Smarsh®, the global leader in communications data and intelligence, reveals that generative AI has rapidly evolved from an emerging tool to a fixture of daily working life for UK financial services and insurance professionals – with 61% now using it every day. However, as AI tools become embedded in all areas of work, organisations’ are struggling to keep pace with the need to monitor and govern the resulting content, creating new and potentially significant compliance risks.

As compliance teams across financial services struggle to keep pace with exploding volumes of digital communications and intensifying regulatory scrutiny, Smarsh today announced the launch of its Noise Reduction Agent, an autonomous AI capability designed to dramatically reduce compliance alert volume up to 60% and eliminate thousands of hours of non-actionable review work each month.

Today, Smarsh announced that Jefferies has selected the company’s flagship communications surveillance technology to address the growing challenge of monitoring vast and complex digital communications. Jefferies, a leading full-service global investment banking and capital markets firm, faced a need to scale its global electronic communications and sought a solution that was compatible with its existing infrastructure and that could enhance its surveillance and increase the efficiency of its compliance team.

Smarsh announced the deployment of Salesforce’s Agentforce to power AI-driven customer service agents

Today, Smarsh, the global leader in communications data and intelligence, reveals new research that highlights UK financial services employees’ perspectives on artificial intelligence (AI). The data indicates that while AI is fundamentally changing how UK financial services employees work and communicate, they are increasingly aware of the risks it poses to businesses without addressing training, privacy and compliance issues.

Smarsh today announced the launch of the Smarsh AI Assistant for Professional Archive.