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 Smartnumbers Research Reveals Contact Centres Are a Prime Target for Fraudsters

Smartnumbers Research Reveals Contact Centres Are a Prime Target for Fraudsters

December 4 2024

Smartnumbers, the organisation that fights fraud by protecting contact centres, has today released the findings […]

Videos

Videos

 Dr. Nicola Harding discusses how understanding criminal behavior can help organizations combat fraud at Smartnumbers Consortium 2024.

Understanding the Criminals Behind the Fraud | We Fight Fraud | Smartnumbers Consortium 2024

September 23 2024

Understanding the criminals behind the fraud. Dr. Nicola Harding, CEO of We Fight Fraud is […]

Videos

 Mark Williams discusses contact centre fraud risks and fraud prevention failures at Smartnumbers Consortium 2024.

Real-World Failures in the Fight Against Fraud | Optimus Cards | Smartnumbers Consortium 2024

September 18 2024

Looking at where it’s gone wrong in the fight against . Hear from Mark Williams, […]

Videos

 Lukasz Wodniok discusses how Santander identifies repeat fraudsters and combats telephony fraud at Smartnumbers Consortium 2024.

Finding the Worst Fraudsters | Santander | Smartnumbers Consortium 2024

September 16 2024

Finding the worst fraudsters. To find out what’s really going on in the fight against […]

Videos

 Louise Oliver discusses how fraudsters mimic real customers and why fraud data sharing is important at Smartnumbers Consortium 2024.

Sharing Fraud Data Across Industries Will Enhance Customer Protection | Lloyds | Smartnumbers Consortium 2024

September 11 2024

It’s time to look at fraud from the bank’s perspective. At Smartnumbers Consortium 2024 we […]

Videos

 Gareth Evans discusses why contact centre staff can become a fraud vulnerability at Smartnumbers Consortium 2024.

Contact Centres’ Greatest Strength Could Be Fraud Weakness | Davies Group | Smartnumbers Consortium 2024

September 9 2024

We’re back with another great interview from the Smartnumbers Consortium 2024, where professionals in the […]

Videos

 Chris De Souza discusses voice fraud risks and contact centre security at Smartnumbers Consortium 2024.

Building a Safer Contact Centre Environment | CGI | Smartnumbers Consortium 2024

September 4 2024

What can the Smartnumbers platform really do? That’s what Chris De Souza, Director of Business […]

Videos

 Tim Burton discusses contact centre fraud and data-driven collaboration at Smartnumbers Consortium 2024.

This Is What Meaningful Collaboration Looks Like | Smartnumbers Consortium 2024

September 2 2024

This is what meaningful collaboration really looks like. In this video, Tim Burton, the Chief […]

Videos

 Steve Arnold discusses contact centre fraud vulnerabilities at Smartnumbers Consortium 2024.

This Is the Weak Link in Any Organisation | Smartnumbers Consortium 2024

August 27 2024

This is the weak link in any organisation’s fight against fraud. In the latest interview […]

Videos

 Pauline Smith discusses fraud prevention and collaboration at Smartnumbers Consortium 2024.

Tackling Fraudsters in the Heart of the City | Smartnumbers Consortium 2024

August 19 2024

In further coverage from the Smartnumbers Consortium 2024, we’re getting the perspectives of other organisations […]

Videos

 Matthew Addison discusses contact centre fraud prevention at Smartnumbers Consortium 2024.

How To Stop Contact Centre Fraud | Smartnumbers Consortium 2024

August 12 2024

Did you know that 61% of fraud involves contact centres? It’s a growing issue and […]

Videos

 Jamie MacGregor explains the contact centre fraud lifecycle at Smartnumbers Consortium 2024.

The Fraud Lifecycle | Smartnumbers Consortium 2024

August 5 2024

Catching fraudsters throughout the fraud lifecycle. At Smartnumbers Consortium 2024 we spoke to product manager […]

Videos

 Attendees discuss fraud prevention and contact centre security at Smartnumbers Consortium 2024.

Collaboration Is Key in the Fight Against Fraud | Highlights | Smartnumbers Consortium 2024

July 31 2024

We were at The Gherkin for the Smartnumbers Consortium 2024 and had a great time! […]