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Fintech Finance Season 3 Episode 03: Customer Centricity
In this episode of Fintech Finance, we look at how to keep the customer at the centre point of a bank’s operations.
To do this, we speak with Kieran Kilmartin and Andy Berry from Pitney Bowes, to talk about some of the challenges associated with a digital transformation, and how to best use the tools of technology to respond to this.
Martin Atkinson talks to us about the methodology he employs at MetroBank to ensure that the customer experience is paramount, while Lea Jakobiak speaks with Matt Cox from Nationwide, about how to response effectively to customer demands.
- CLS Appoints Six New Board Directors Read more
- Mobey Forum Calls for a Collaborative Approach to Fraud Prevention in Rethinking Fraud in a Connected World Read more
- SumUp Launches in Canada Read more
- European Fintech Association Elects New Board of Directors Read more
- G+D: Navigating the Future of Fintech Agility and Innovation Read more
The Evolution of the UK Savings Market: Greenfield Savings Transformation | Mambu, Paragon Bank | The Fintech Show #164
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How NOTO and Opus Advisory Group Are Unifying Fraud Prevention | NOTO, Opus Advisory Group | The Fintech Show #163
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How AutoRek and Microsoft Are Redefining Controls for the Digital Age | AutoRek, Microsoft | Show #162
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Real-Time Payments, Built for the Caribbean | Payment Spayce | Sagicor Bank | The Paytech Show #86
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Why Trust Is the New Payments Differentiator | Payment Spayce | Sagicor Bank | The Paytech Show #85
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How Freedom Holding Corp Turned Technology Foundations into a Scalable Fintech Ecosystem | Freedom Holding Corp | The Fintech Show #161
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Hyper-Personalisation to Agentic AI: The Next Phase for Banks | Newgen | The Fintech Show #160
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CLS Appoints Six New Board Directors
CLS, a financial market infrastructure group delivering settlement, processing and data solutions, today announces the appointment of six new members to its Board of Directors at the CLS Annual General Meeting held on 9 June 2026.
Mobey Forum Calls for a Collaborative Approach to Fraud Prevention in Rethinking Fraud in a Connected World
Mobey Forum’s Fraud Expert Group has published a new report, Rethinking Fraud in a Connected World: Trust, Collaboration, and Resilience in the Digital Ecosystem, exploring how fraud is evolving beyond traditional banking threats and why stronger collaboration across industries is becoming essential.
SumUp Launches in Canada
SumUp, the global financial technology company, today announced its official launch in Canada. The milestone makes Canada SumUp's 38th market and its latest step in building out its presence across the Americas, as the company continues its mission to make commerce simpler and more accessible for all businesses worldwide.
European Fintech Association Elects New Board of Directors
The European FinTech Association (EFA) today announced the election of its new Board of Directors, bringing together senior leaders from across Europe's fintech ecosystem to guide the Association's work over the coming term.
G+D: Navigating the Future of Fintech Agility and Innovation
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Connect IFA Strengthens Leadership Team to Drive Growth and Enhance Adviser Support
Connect IFA Ltd is pleased to announce key leadership appointments designed to strengthen its commitment to growth and enhance the support it provides to advisers and network members.
FreeAgent Launches New AI Tool for Landlords to Capture Rental Statements
FreeAgent, the innovative accounting technology company, has launched a new feature into its landlord software, enabling landlords and accountants to harness artificial intelligence to input and reconcile data from letting agent rental statements.