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September 8 2017

Fintech Finance Season 3 Episode 03: Customer Centricity

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In this episode of Fintech Finance, we look at how to keep the customer at the centre point of a bank’s operations.

To do this, we speak with Kieran Kilmartin and Andy Berry from Pitney Bowes, to talk about some of the challenges associated with a digital transformation, and how to best use the tools of technology to respond to this.

Martin Atkinson talks to us about the methodology he employs at MetroBank to ensure that the customer experience is paramount, while Lea Jakobiak speaks with Matt Cox from Nationwide, about how to response effectively to customer demands.

  1. Oxford Risk: Placing the Human at the Center of Wealth and Asset Management Transformation

    Banking Transformation Summit 2026

     Read more
  2. CLS Appoints Six New Board Directors

    Hiring

     Read more
  3. Mobey Forum Calls for a Collaborative Approach to Fraud Prevention in Rethinking Fraud in a Connected World

    Fintech

     Read more
  4. SumUp Launches in Canada

    News

     Read more
  5. European Fintech Association Elects New Board of Directors

    Hiring

     Read more