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October 12 2017

Fintech Finance Season 3 Episode 07: Mobile, Digital and the Customer

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In this episode we look at Mobile, Digital and the Customer. We head over to Greece to speak with Eftichia Kasselaki from Piraeus Bank to talk about their use of digital technologies and how they can be used to really focus on the customer experience.

Over in Ireland, Douglas Mackenzie speaks with Ciaran Coyle from Ulster Bank about some of the technological innovations they are looking at to get a complete view of the customer and how to utilise that knowledge to enhance the relationship.

Here in the UK, we catch up with Jim Close from Kofax to talk about use mobile technology to onboard customers and the role of regulation in this. We also speak with David Brear from 11:FS about how to tackle these challenges facing the customer experience.

 

  1. Oxford Risk: Placing the Human at the Center of Wealth and Asset Management Transformation

    Banking Transformation Summit 2026

     Read more
  2. CLS Appoints Six New Board Directors

    Hiring

     Read more
  3. Mobey Forum Calls for a Collaborative Approach to Fraud Prevention in Rethinking Fraud in a Connected World

    Fintech

     Read more
  4. SumUp Launches in Canada

    News

     Read more
  5. European Fintech Association Elects New Board of Directors

    Hiring

     Read more