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The Importance of Being Customer First in Banking | FF News at Sibos 2023
Joining us for another episode of our Sibos series with SunTec is Madhur Jain, Head of SaaS at SunTec and Allison Shonerd from Bank of America, to talk about the changes in banking and what they’re doing to put customers first.
Jain points out that new technology and the agility it provides must be implemented with a customer-first rather than a product-first mindset. Shonerd who heads up Global Digital Disbursements, talks about the internal experimentation and proof of concept they’re doing to ensure they best serve their customers. Our BoA representative also talks about adopting new payment rails and wallets as well as exploring the new frontier of tokenisation.
Companies In This Post
- Oxford Risk: Placing the Human at the Center of Wealth and Asset Management Transformation Read more
- CLS Appoints Six New Board Directors Read more
- Mobey Forum Calls for a Collaborative Approach to Fraud Prevention in Rethinking Fraud in a Connected World Read more
- SumUp Launches in Canada Read more
- European Fintech Association Elects New Board of Directors Read more
Oxford Risk: Placing the Human at the Center of Wealth and Asset Management Transformation
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G+D: Navigating the Future of Fintech Agility and Innovation
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MPE 2026: PPRO on Driving Growth with Local Payment Strategies
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Building Long-Term FinTech Sustainability: Strategic Regulation, Collaboration, and Infrastructure Orchestration
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Redefining Everyday Banking in Canada Through Strategic Growth and Digital Innovation
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Pleo: Creating Seamless Spend Management for the Modern SMB
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The Shift to the Intelligent Core: Normalised Data Pools, Natural Language Underwriting, and Human-in-the-Loop Agent Orchestration
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Oxford Risk: Placing the Human at the Center of Wealth and Asset Management Transformation
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CLS Appoints Six New Board Directors
CLS, a financial market infrastructure group delivering settlement, processing and data solutions, today announces the appointment of six new members to its Board of Directors at the CLS Annual General Meeting held on 9 June 2026.
Mobey Forum Calls for a Collaborative Approach to Fraud Prevention in Rethinking Fraud in a Connected World
Mobey Forum’s Fraud Expert Group has published a new report, Rethinking Fraud in a Connected World: Trust, Collaboration, and Resilience in the Digital Ecosystem, exploring how fraud is evolving beyond traditional banking threats and why stronger collaboration across industries is becoming essential.
SumUp Launches in Canada
SumUp, the global financial technology company, today announced its official launch in Canada. The milestone makes Canada SumUp's 38th market and its latest step in building out its presence across the Americas, as the company continues its mission to make commerce simpler and more accessible for all businesses worldwide.
European Fintech Association Elects New Board of Directors
The European FinTech Association (EFA) today announced the election of its new Board of Directors, bringing together senior leaders from across Europe's fintech ecosystem to guide the Association's work over the coming term.
G+D: Navigating the Future of Fintech Agility and Innovation
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Connect IFA Strengthens Leadership Team to Drive Growth and Enhance Adviser Support
Connect IFA Ltd is pleased to announce key leadership appointments designed to strengthen its commitment to growth and enhance the support it provides to advisers and network members.