FF News Logo
Monday, June 22, 2026
Kani x FFNews

Breaking News

CLS Appoints Six New Board Directors Mobey Forum Calls for a Collaborative Approach to Fraud Prevention in Rethinking Fraud in a Connected World SumUp Launches in Canada European Fintech Association Elects New Board of Directors G+D: Navigating the Future of Fintech Agility and Innovation Connect IFA Strengthens Leadership Team to Drive Growth and Enhance Adviser Support FreeAgent Launches New AI Tool for Landlords to Capture Rental Statements EXCLUSIVE: “Keeping The Rubber on Track” – Nick Kerigan, Swift in ‘The Fintech Magazine’ Megadeals Are Back. Here’s Why J-P Conte Thinks Patient Capital Still Wins. A New Way to Get Paid: Modulr Adds cVRP to Its Collections Hub DIFC Future of Finance Report: Digital Native, AI Driven Challenger Banks Redefining Banking Models, Signalling Industry’s Biggest Shift Since 2008 UK Financial Institutions Look to Decade of AI-Driven Growth as Confidence Strengthens LUMIQ Raises Strategic Funding to Become the AI Decision Layer for Financial Services easypaisa and Binance Sign MoU to Explore Emerging Financial Technology Growth in Pakistan A Third of UK Consumers Would Switch Banks for Wooden Payment Cards

May 2 2025

What is the Missing Buzzword in Retail? | FF News at RTS London 2025

Share this post:

Share on LinkedIn Share on WhatsApp

What’s the one thing retailers still aren’t getting quite right? In this fast-cut snapshot from the frontline of payments and retail, industry voices weigh in on what’s being overlooked — and what needs to come back into focus. From customer loyalty to payment journey optimization, the message is clear: the customer experience is everything, and it’s time we started treating it that way.

Omnichannel might feel like yesterday’s buzzword, but it’s still tomorrow’s solution. Consistency, unified journeys, and partner service are the new benchmarks — and yet, too often, payments are an afterthought. This video shines a light on why the smartest retailers are shifting their mindset and designing from the customer’s point of view, not just the tech stack.

If you’re in retail, fintech, or anywhere in between, these perspectives are a wake-up call. Hear what matters now — and what can’t be ignored any longer if you want to build loyalty that lasts.

People In This Post

Eliza Arron

Adyen
Moshe Winegarten

Moshe Winegarten

Ecommpay

Neil Evans

GLORY
Lamin Jaiteh

Tom Essenhigh

Worldpay
Colin Neil

Colin Neil

DNA Payments

Nino Hörttrich

Diebold Nixdorf

Ross Taylor

Lloyds Banking Group
Jorge Salas

Steve O'Donovan

Miura

Jason Black

Global Payments Inc.

Companies In This Post

Adyen | Fintech Finance

Adyen
Ecommpay

Ecommpay
Glory Global | Fintech Finance

Glory Global

Worldpay

DNA Payments
Diebold Nixdorf | Fintech Finance

Diebold Nixdorf

Lloyds Banking Group
Miura

Miura
Global Payments

Global Payments Inc.
  1. CLS Appoints Six New Board Directors

    Hiring

     Read more
  2. Mobey Forum Calls for a Collaborative Approach to Fraud Prevention in Rethinking Fraud in a Connected World

    Fintech

     Read more
  3. SumUp Launches in Canada

    News

     Read more
  4. European Fintech Association Elects New Board of Directors

    Hiring

     Read more
  5. G+D: Navigating the Future of Fintech Agility and Innovation

    Event Videos

     Read more
FTT AI Transformation x FFnews