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Monday, August 03, 2026

Monument’s Ian Rand on Why Technology Focused on Problem Solving is Essential for the Mass Affluent

We chat with Ian Rand, the CEO of Monument Bank, about the different types of affluent customers in banking and the various needs they each possess. For Rand, context-orientated technology is integral to the delivery of a successful product – its use aids both the customer and the employee in directly identifying and solving the problems a customer has.

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