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Enhanced Service Level Bringing a New Dimension to ATM Managed Services
Retail Bank Consulting Group (Retail-BCG) is bringing a new dimension to the ATM Managed Services market with the Enhanced Service Level Agreement (eSLA).
Andrew Martin, Retail-BCG’s CEO stated “the eSLA compliments Retail-BCG’s Extended End2End Services, by providing greater availability of cash from the ATMs at anytime. For every percentage point increase in service level our clients increase their profitability”.
Due to Retail-BCG’s expertise, knowledge of suppliers, and integration of services they go beyond the traditional ATM managed services and give clients the ultimate service level agreement – cash availability in excess of 99%. This can be up to 15 percentage points higher than some current ATM networks achieve thereby driving and increasing profitability.
Retail-BCG focus on key market drivers such as:
- Engineer fix within 4 hours UK wide
- 80% first time fix
- 60% of maintenance issues resolved remotely without the need for engineer visits
The eSLA ensures that clients can deliver cash availability at market leading levels:
Retail-BCG are truly excited with the eSLA and guarantee to improve any client cash availability and therefore their profit.
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