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Future Trends Report: Customer Insight & Analytics
The 2018 edition of the Future Trends Report: Customer Insight & Analytics has just been released featuring exclusive interviews and articles from an elite group of cross-industry insight and analytics leaders from within Europe, including:
• Head of Data and Analytics – British Gas
• Head of Analytics & Data Mining – Gala Colar Group
• Head of Analytics & Data Mining – QVC
• Insight Director – Just Eat
• Customer Insight Director – Lloyds Bank
The report deep dives into the latest trends emerging from the world of customer insight and data analytics as well as the fresh challenges that are emerging due to increased levels of data and improvements in technology when managing customer strategy.
Samuel Lehmann, Director at the Customer Insight & Analytics Exchange said, “The report really focuses on the game-changers that will hit all insight executives in 2017and where our research has shown are the key areas of investment over the next 6-12 months, namely: Real-Time Analytics; Rising Trend of Hyper Personalisation; Machine Intelligence & Automation; The Internet of Things to name a few.”
With the rise of new technologies and the proliferation of data being collected, organisations across Europe now face very new challenges surrounding their customer insight and analytics strategy–download the full report to discover which trends, challenges and opportunities have been highlighted as critical by insight and analytics professionals and the impact these might have on your data strategy and your customer’s experience http://bit.ly/2yOwqrA
The Future Trends Report: Customer Insight & Analytics was created by the Customer Insight & Analytics Exchange, (24 – 25 January 2018, London), to find out more about the Exchange email the team directly on exchangeinfo@iqpc.com or call +44 (0)207 368 9484.
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