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March 30 2020

ICICI Bank launches WhatsApp banking services

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ICICI Bank just announced the launch of banking services on WhatsApp. This will enable its customers to manage plenty of their banking requirements from their home.

This comes at the time when they are advised or forced to stay indoors and in the wake of the nationwide lockdown to fight against coronavirus.

Read also: “Imagine no branches” Nearly 70% of bank branches to disappear in the next 10 years

Customers can reach their savings account balance, their last three transactions, credit card limit, get details of pre-approved instant loan offers and block/unblock credit and debit cards.

Additionally, they can also get details of the nearest three Icici Bank ATMs and branches in their vicinity.

Anup Bagchi, Executive Director, ICICI Bank said, “It has always been our endeavour to offer improved convenience to our customers.”

“Recently, we had rolled out ‘ICICIStack’, the most comprehensive digital platform in the country by a bank as it can facilitate crores of customers to continue all their banking, digitally and from a remote location, without visiting a bank branch.”

Therefore every ICICI Bank savings account customer who is also a user of WhatsApp may access the new service. 

Read also: CTO of UK challenger bank Monzo Meri Williams steps down

 Also, those customers carrying only a credit card of the Bank can use this service to ‘Block/Unblock’ their card. But even Non-ICICI Bank customers can also use this instant service to know the location of the Bank’s branches / ATMs in their vicinity.

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Sources: https://www.icicibank.com/aboutus/article.page?identifier=news-icici-bank-launches-banking-services-on-whatsapp-20203003110358746 https://www.expresscomputer.in/news/covid-19/icici-bank-launches-banking-services-on-whatsapp/51742/ https://www.finextra.com/newsarticle/35534/icici-bank-rolls-out-whatsapp-banking-service

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