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TANDEM BANK WELCOMES THE PUBLICATION OF NEW CUSTOMER SATISFACTION SURVEY
The Competition and Markets Authority and Financial Conduct Authority are enforcing new rules that require UK Banks to publish information on how likely customers are to recommend their services to friends and family. This means displaying it in their branches, on their website and apps.
Tandem Bank CEO Ricky Knox says, “People should be able to make informed decisions about who they bank with. Thanks to these new measures you can walk into a bank or look on their website and easily determine the quality of their service, just like you could with a hygiene rating or reviews on TripAdvisor for a restaurant.
Customer centricity is no longer just a buzzword and all banks now have to base their business on delivering great service. Challengers like Tandem have the advantage of being oriented around customer need from the start, we’re going to lead the pack.”
Moreover, banks now are obliged to disclose how often they have had to report security breaches. The GDPR already requires all institutions to report data breaches within 72 hours of detection to the relevant regulator.
Knox adds, “There’s a real risk with legacy systems. People assume that the big banks are best equipped to protect their data, but in some cases it’s actually quite the opposite. There are a lot of vulnerabilities. Newer entrants don’t have these outdated structures to contend with: our systems are built from the ground up with data in mind and there aren’t the same risks there.”
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Modulr announced the launch of commercial Variable Recurring Payments (cVRP), designed to offer a flexible, faster alternative to traditional payments for businesses
CLS Appoints Six New Board Directors
CLS, a financial market infrastructure group delivering settlement, processing and data solutions, today announces the appointment of six new members to its Board of Directors at the CLS Annual General Meeting held on 9 June 2026.
Mobey Forum Calls for a Collaborative Approach to Fraud Prevention in Rethinking Fraud in a Connected World
Mobey Forum’s Fraud Expert Group has published a new report, Rethinking Fraud in a Connected World: Trust, Collaboration, and Resilience in the Digital Ecosystem, exploring how fraud is evolving beyond traditional banking threats and why stronger collaboration across industries is becoming essential.
SumUp Launches in Canada
SumUp, the global financial technology company, today announced its official launch in Canada. The milestone makes Canada SumUp's 38th market and its latest step in building out its presence across the Americas, as the company continues its mission to make commerce simpler and more accessible for all businesses worldwide.
European Fintech Association Elects New Board of Directors
The European FinTech Association (EFA) today announced the election of its new Board of Directors, bringing together senior leaders from across Europe's fintech ecosystem to guide the Association's work over the coming term.
G+D: Navigating the Future of Fintech Agility and Innovation
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Connect IFA Strengthens Leadership Team to Drive Growth and Enhance Adviser Support
Connect IFA Ltd is pleased to announce key leadership appointments designed to strengthen its commitment to growth and enhance the support it provides to advisers and network members.
FreeAgent Launches New AI Tool for Landlords to Capture Rental Statements
FreeAgent, the innovative accounting technology company, has launched a new feature into its landlord software, enabling landlords and accountants to harness artificial intelligence to input and reconcile data from letting agent rental statements.