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Wednesday, August 05, 2026

Fintech Insider Episode 361: News – Listen To Your Customers!

ABOUT THIS EPISODE

Our expert hosts, Leda Glyptis and Simon Taylor are joined by some great guests at SIBOS 2019 in the Excel, London, to talk about the most notable fintech, financial services and banking news from the past week. This week’s guests include:

  • Niall Cameron – Global Head of Corporate and Institutional Digital at HSBC
  • Ali Paterson – Editor in Chief at Fintech Finance
  • Chris Truce – Head of Fintech at Saxo Bank

We cover the following stories from the fintech and financial services space:

  • SWIFT discuss the adoption of gpi and impact on global payments (01:21)
  • RBS appoints Alison Rose as chief executive (12:07)
  • Monzo replaces entire Monzo Plus team and refunds customers after admitting premium service “didn’t go according to plan” (21:04)
  • Starling opens online banking option for business customers (29:55)
  • Alibaba acquires a third of Ant Financial (38:47)
  • American Express taps Open Banking for account-to-account payments (42:11)
  • Over a third of UK bank branches closed in past five years (49:27)
  1. Oxford Risk: Placing the Human at the Center of Wealth and Asset Management Transformation Read more
  2. CLS Appoints Six New Board Directors Read more
  3. Mobey Forum Calls for a Collaborative Approach to Fraud Prevention in Rethinking Fraud in a Connected World Read more
  4. SumUp Launches in Canada Read more
  5. European Fintech Association Elects New Board of Directors Read more